As of October 8, 2026, Smartsupp is used by 40,773 websites in the TechLeads index: 0.83% of all Live chat detections, the 12th most-used of 407 Live chat technologies.
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Citation
TechLeads. "Smartsupp Customers and Market Share." Data as of October 8, 2026. https://techleads.fyi/technology/smartsupp/market-shareHTML link
<a href="https://techleads.fyi/technology/smartsupp/market-share">Smartsupp market share (TechLeads data)</a>Websites using each technology in the TechLeads index, and its share of all Live chat detections.
| # | Technology | Websites | Share |
|---|---|---|---|
| 1 | WhatsApp Business Chat | 3,016,381 | 61.7% |
| 2 | Zendesk | 337,168 | 6.9% |
| 3 | Kakao | 162,067 | 3.3% |
| 4 | Joinchat | 160,038 | 3.3% |
| 5 | tawk.to | 144,937 | 3.0% |
| 6 | JivoChat | 91,726 | 1.9% |
| 7 | Hubspot Messages |
In HTTP Archive's monthly crawl of public websites, Smartsupp was detected on 63,855 pages in September 2026, down 21.4% from a year earlier (peak: 107,578). HTTP Archive is a separate dataset from the TechLeads index, so its numbers are not added to ours.
Same month, other Live Chat technologies in HTTP Archive: WhatsApp Business Chat 5,456,487, Tawk.to 305,925, Facebook Chat Plugin 174,372, HubSpot Chat 156,150, JivoChat 152,149.
Based on country-code domains (such as .de or .co.uk); websites on .com and other generic domains are not assigned a country.
See all 40,773 websites using Smartsupp or download the full list as a CSV for $29.
TechLeads scans public websites and detects Smartsupp from signals in the page HTML, scripts, cookies, HTTP headers and DNS records. Market share is Smartsupp's website count divided by the website counts of all Live chat technologies we track; a site using two Live chat tools counts for both. Counts were last refreshed on October 8, 2026 and update daily.
| 90,979 |
| 1.9% |
| 8 | Facebook Chat Plugin | 81,727 | 1.7% |
| 9 | Intercom | 74,127 | 1.5% |
| 10 | Tidio | 70,238 | 1.4% |
| 11 | HubSpot Chat | 58,937 | 1.2% |
| 12 | Smartsupp | 40,773 | 0.83% |
| 13 | Crisp Live Chat | 40,097 | 0.82% |
| 14 | GetButton.io | 33,236 | 0.68% |
| 15 | GetButton | 28,676 | 0.59% |
| 16 | LiveChat | 27,886 | 0.57% |
| 17 | Re:amaze | 26,027 | 0.53% |
| 18 | JivoSite | 25,283 | 0.52% |
| 19 | Appcues | 24,748 | 0.51% |
| 20 | Podium | 22,823 | 0.47% |
| 21 | Channel.io | 17,523 | 0.36% |
Rows link to each competitor's market share page where one exists. The table lists the 21 most-used technologies; ranks are by website count.