As of October 8, 2026, Channel.io is used by 17,523 websites in the TechLeads index: 0.36% of all Live chat detections, the 21st most-used of 407 Live chat technologies.
Quoting these numbers? Credit TechLeads with a link to this page.
Citation
TechLeads. "Channel.io Customers and Market Share." Data as of October 8, 2026. https://techleads.fyi/technology/channel-io/market-shareHTML link
<a href="https://techleads.fyi/technology/channel-io/market-share">Channel.io market share (TechLeads data)</a>Websites using each technology in the TechLeads index, and its share of all Live chat detections.
| # | Technology | Websites | Share |
|---|---|---|---|
| 1 | WhatsApp Business Chat | 3,016,381 | 61.7% |
| 2 | Zendesk | 337,168 | 6.9% |
| 3 | Kakao | 162,067 | 3.3% |
| 4 | Joinchat | 160,038 | 3.3% |
| 5 | tawk.to | 144,937 | 3.0% |
| 6 | JivoChat | 91,726 | 1.9% |
| 7 | Hubspot Messages |
In HTTP Archive's monthly crawl of public websites, Channel.io was detected on 40,808 pages in September 2026, down 3.4% from a year earlier (peak: 44,194). HTTP Archive is a separate dataset from the TechLeads index, so its numbers are not added to ours.
Same month, other CRM technologies in HTTP Archive: Zoho 604,953, Salesforce 477,951, Intercom 120,947, HighLevel 111,197, Bitrix24 72,674.
See all 17,523 websites using Channel.io or download the full list as a CSV for $29.
TechLeads scans public websites and detects Channel.io from signals in the page HTML, scripts, cookies, HTTP headers and DNS records. Market share is Channel.io's website count divided by the website counts of all Live chat technologies we track; a site using two Live chat tools counts for both. Counts were last refreshed on October 8, 2026 and update daily.
| 90,979 |
| 1.9% |
| 8 | Facebook Chat Plugin | 81,727 | 1.7% |
| 9 | Intercom | 74,127 | 1.5% |
| 10 | Tidio | 70,238 | 1.4% |
| 11 | HubSpot Chat | 58,937 | 1.2% |
| 12 | Smartsupp | 40,773 | 0.83% |
| 13 | Crisp Live Chat | 40,097 | 0.82% |
| 14 | GetButton.io | 33,236 | 0.68% |
| 15 | GetButton | 28,676 | 0.59% |
| 16 | LiveChat | 27,886 | 0.57% |
| 17 | Re:amaze | 26,027 | 0.53% |
| 18 | JivoSite | 25,283 | 0.52% |
| 19 | Appcues | 24,748 | 0.51% |
| 20 | Podium | 22,823 | 0.47% |
| 21 | Channel.io | 17,523 | 0.36% |
Rows link to each competitor's market share page where one exists. The table lists the 21 most-used technologies; ranks are by website count.