As of October 8, 2026, Zendesk is used by 337,168 websites in the TechLeads index: 6.9% of all Live chat detections, the 2nd most-used of 407 Live chat technologies.
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Citation
TechLeads. "Zendesk Customers and Market Share." Data as of October 8, 2026. https://techleads.fyi/technology/zendesk/market-shareHTML link
<a href="https://techleads.fyi/technology/zendesk/market-share">Zendesk market share (TechLeads data)</a>Websites using each technology in the TechLeads index, and its share of all Live chat detections.
| # | Technology | Websites | Share |
|---|---|---|---|
| 1 | WhatsApp Business Chat | 3,016,381 | 61.7% |
| 2 | Zendesk | 337,168 | 6.9% |
| 3 | Kakao | 162,067 | 3.3% |
| 4 | Joinchat | 160,038 | 3.3% |
| 5 | tawk.to | 144,937 | 3.0% |
| 6 | JivoChat | 91,726 | 1.9% |
| 7 | Hubspot Messages | 90,979 |
In HTTP Archive's monthly crawl of public websites, Zendesk was detected on 1,144,489 pages in September 2026, down 10.1% from a year earlier (peak: 1,599,231). Among the 1,000 most-visited sites, it appeared on 297. HTTP Archive is a separate dataset from the TechLeads index, so its numbers are not added to ours.
Same month, other Documentation technologies in HTTP Archive: BetterDocs 16,128, Docusaurus 12,340, GitBook 9,747, MkDocs 6,189, YUI Doc 3,290.
Based on country-code domains (such as .de or .co.uk); websites on .com and other generic domains are not assigned a country.
See all 337,168 websites using Zendesk or download the full list as a CSV for $29.
TechLeads scans public websites and detects Zendesk from signals in the page HTML, scripts, cookies, HTTP headers and DNS records. Market share is Zendesk's website count divided by the website counts of all Live chat technologies we track; a site using two Live chat tools counts for both. Counts were last refreshed on October 8, 2026 and update daily.
| 1.9% |
| 8 | Facebook Chat Plugin | 81,727 | 1.7% |
| 9 | Intercom | 74,127 | 1.5% |
| 10 | Tidio | 70,238 | 1.4% |
| 11 | HubSpot Chat | 58,937 | 1.2% |
| 12 | Smartsupp | 40,773 | 0.83% |
| 13 | Crisp Live Chat | 40,097 | 0.82% |
| 14 | GetButton.io | 33,236 | 0.68% |
| 15 | GetButton | 28,676 | 0.59% |
| 16 | LiveChat | 27,886 | 0.57% |
| 17 | Re:amaze | 26,027 | 0.53% |
| 18 | JivoSite | 25,283 | 0.52% |
| 19 | Appcues | 24,748 | 0.51% |
| 20 | Podium | 22,823 | 0.47% |
| 21 | Channel.io | 17,523 | 0.36% |
Rows link to each competitor's market share page where one exists. The table lists the 21 most-used technologies; ranks are by website count.